WhatsApp order vs cart checkout
When technicians should use WhatsApp assisted ordering versus self-serve cart for spare parts in India.
Use cart when device is saved
Cart and checkout enforce green compatibility for your saved device, apply quantity limits, and produce an auditable order trail for GST invoices.
Use WhatsApp for edge cases
Ambiguous variants, bulk mixed-SKU jobs, or missing catalogue entries — tap WhatsApp on the PDP or search empty state. Support verifies model code before payment link.
FAQ
- Does WhatsApp skip compatibility checks?
- Support still confirms device fitment before payment. Cart is faster when your saved device already matches the listing.