Cancellation Policy
Last updated: April 4, 2026
Cancel within 24 hours of placing your order. After that, cancellation is not permitted.
KEY POINTS
- ✓24-hour cancellation window from order placement
- ✓After 24 hours: order enters procurement, cancellation blocked
- ✓Dispatched orders cannot be cancelled — wait for delivery, then use Return & Replacement if needed
- ✓Rejected deliveries incur logistics and handling charges
24-Hour Cancellation Window
Orders may be cancelled within 24 hours of placement for any reason:
- •Accidental order
- •Incorrect selection
- •Change of requirement
Eligible cancellations receive a full refund to the original payment method within 5-10 working days.
After 24 Hours — No Cancellation
Once 24 hours have passed, the order enters procurement. Cancellation is NOT permitted after this point, even if:
- •The order has not yet been dispatched
- •You no longer need the part
- •You found it cheaper elsewhere
Spare parts are sourced, verified, and reserved for your specific order. Procurement costs are incurred and cannot be reversed.
Dispatched Orders
Orders that have been dispatched CANNOT be cancelled. The shipment must be accepted at delivery. If you no longer need the part after delivery, review the Return & Replacement Policy for eligible options.
Rejection at Delivery (RTO)
If a dispatched order is rejected at delivery for reasons such as no longer required, change of mind, or purchased elsewhere, the shipment is marked as Return to Origin (RTO). After the item is received and verified, the following deductions are applied:
DEDUCTIONS APPLIED:
- −Forward shipping charges
- −Return shipping charges
- −Packaging and handling charges
- −Quality re-inspection charges
The remaining amount (if any) is refunded to the original payment method.
When Logistics Charges Are NOT Applied
No deductions if the rejection is due to:
- •Wrong item dispatched by RepairFully
- •Damaged product with proper evidence (unpacking video)
- •Manufacturing defect visible without installation
Such cases are handled under the Return & Replacement Policy.
RepairFully-Initiated Cancellation
RepairFully may cancel an order if:
- •Part becomes unavailable after payment
- •Compatibility verification fails
- •Suspected fraudulent activity
In such cases, a full refund is processed without deductions.
Frequently Asked Questions
No. Procurement begins after 24 hours. Parts are sourced and reserved for your order. Cancellation is not possible.
The order becomes RTO. Logistics and handling charges are deducted. The balance is refunded after verification.
No. Cancellation within 24 hours is free with full refund.