Return & Replacement Policy
Last updated: April 4, 2026
Replacement-only policy. No returns for refund. All eligible parts are covered under our 2-tier replacement warranty.
KEY POINTS
- ✓Replacement is our only resolution — no standard returns
- ✓7-day QC warranty OR 30-day warranty depending on part type
- ✓Test before installing — installation ends warranty
- ✓Clean return condition mandatory for all claims
- ✓Refunds only when replacement is impossible (rare, approval-only)
Replacement-Only Policy
RepairFully does NOT offer product returns as standard practice. All spare parts are covered under a REPLACEMENT-ONLY warranty. If a part is verified defective, we replace it — we do not process refunds as the default resolution.
Spare parts are specialized electronic components. Once handled, tested, or exposed, their condition changes. A replacement ensures you get a working part faster than a refund-reorder cycle.
Two-Tier Warranty System
7-Day QC Testing Warranty
Applies to:
- •OLED / Premium displays
- •Original Grade displays
- •Speakers
- •Earpieces
- •Vibrators
- •Batteries
- •Camera modules
- •Charging sub-boards
- •Button flex cables
- •All other electrical parts
Conditions:
- ✓Must be tested BEFORE installation
- ✓Installation, pasting, or fitting = warranty void
- ✓Clean, unused condition required for claim
- ✓7 days from delivery date
30-Day Replacement Warranty
Applies to:
- •Compatible (Incell/Basic LCD) displays
- •Middle frames
- •Back panels
- •Front glass
- •Back covers
- •Housing components
- •Non-electrical parts
Conditions:
- ✓Manufacturing defect coverage
- ✓Clean return condition required
- ✓No physical damage, liquid damage, or mishandling
- ✓30 days from delivery date
- ✓Warranty sticker/protective film must be intact
Warranty tier is displayed on each product page before purchase. The customer knows the applicable warranty BEFORE ordering.
What the Warranty Covers
Manufacturing defects present at the time of delivery:
- •Non-functioning part during initial testing
- •Component not responding as expected
- •Internal defect detected before or during installation (for Tier 2 parts only)
- •Dead pixels, display lines, or touch failure on screens
- •Battery not holding charge on first use
What the Warranty Does NOT Cover
The warranty does NOT apply if:
- •The issue is caused by the customer's device (motherboard, IC fault, power issue, connector problem)
- •The part shows physical damage (cracks, bends, burn marks)
- •The part shows liquid exposure or corrosion
- •Improper installation caused the failure
- •Warranty sticker is removed, cut, damaged, or re-applied
- •Protective films are removed or tampered with
- •The part was modified or altered in any way
Device fault ≠ part fault. Before claiming replacement, confirm whether the issue is in the spare part or in the device itself. Replacement claims caused by device-side faults will be denied after verification.
Conditions for Claiming Replacement
To be eligible for replacement:
- •Product must be in original condition (Tier 1) or clean return condition (Tier 2)
- •No signs of misuse, mishandling, or improper installation
- •Original packaging retained where possible
- •Warranty sticker and protective films intact
- •Claim raised within the warranty period (7 or 30 days)
- •Evidence provided: unpacking video, testing video, or photographs showing the defect
Warranty Sticker & Protective Film
Warranty becomes AUTOMATIC VOID if:
- •Warranty sticker is cut, removed, damaged, or re-applied
- •Protective films on screens, touch panels, back panels, or middle frames are removed or tampered with
These exist for verification and quality control. If a part arrives WITHOUT a warranty sticker or protective film (rare), maintain the product exactly as received to remain eligible.
Verification Process
All replacement requests go through verification:
- •Step 1: Customer raises claim via WhatsApp or Help Hub
- •Step 2: Evidence review (unpacking video, testing video, photographs)
- •Step 3: Internal inspection after product is received
- •Step 4: Replacement approved or denied with reason
Replacement is dispatched within 24 working hours of approval, subject to availability. Pickup is arranged at no cost to the customer for approved claims.
Replacement Denial
Replacement will be denied if:
- •Verification reveals device-side fault, not part defect
- •Product condition does not meet claim requirements
- •Evidence is insufficient or inconsistent
- •Warranty period has expired
- •Warranty sticker/film has been tampered with
Denied claims are communicated with clear reasoning. The customer may escalate via Grievance Redressal if they disagree with the decision.
When Refund Is Considered
Refund is NOT the default resolution. Refund is considered ONLY when replacement is impossible.
Refund is considered only when:
- •The replacement part is out of stock with no restock date
- •RepairFully is unable to fulfill the replacement
- •A second replacement also fails verification (repeat defect)
Even in these cases, refund requires internal approval. Refund amount may exclude logistics charges where applicable. See Payments & Refunds Policy for refund processing details.
Frequently Asked Questions
No. RepairFully operates a replacement-only policy. If the part is defective, we replace it. Refunds are rare and require approval.
Incorrect selection by the customer is not covered under warranty. Please use the device selector carefully before ordering. We may offer an exchange on a case-by-case basis if the part is unused and in original condition.
For Tier 1 parts (OLED/Premium/OG/electrical), installation voids the warranty. For Tier 2 parts (Compatible LCD), manufacturing defects are covered within 30 days even if noticed after installation, provided the defect is verified as manufacturing-related and not caused by the device.
After claim approval, pickup is arranged and the replacement ships within 24 working hours of receiving the returned part.