Payments & Refunds
Last updated: April 4, 2026
Prepaid payments only. Refunds are rare and require approval. Replacement is always the first resolution.
KEY POINTS
- ✓Accepted: UPI, debit/credit cards, net banking
- ✓No COD, no pay-later, no wallet credits
- ✓Refund is NOT the default — replacement comes first
- ✓Refunds only when replacement is impossible
- ✓Refund timeline: 5-10 working days after approval
Accepted Payment Methods
RepairFully accepts prepaid digital payments only:
- •UPI (PhonePe, Google Pay, Paytm, BHIM, etc.)
- •Debit and credit cards (Visa, Mastercard, RuPay)
- •Net banking
All payments are processed through secure, third-party payment gateways. RepairFully does not store card details, UPI IDs, or banking credentials.
Why No Cash on Delivery
RepairFully operates on a prepaid-only model. This is intentional and based on real challenges in the mobile spare parts category:
- •COD orders have high rejection rates at delivery
- •Parts get handled, tested, or swapped during COD cycles
- •Courier-side payment disputes delay fulfillment
- •Prepaid orders reduce fraud risk and failed deliveries dramatically compared to COD
Prepaid protects genuine customers by enabling faster dispatch, better quality control, and cleaner replacement processes. Prepaid does NOT reduce your rights. Replacement, verification, and support processes apply equally to all orders.
Payment Processing
- •Order is confirmed only after successful payment
- •Failed or pending payments = order not confirmed
- •If amount is debited but order not confirmed: automatic reversal by payment gateway (allow 3-5 working days)
Refund Policy (STRICT)
REFUND IS NOT THE DEFAULT RESOLUTION.
RepairFully's resolution hierarchy:
REPLACEMENT
Always attempted first for defective parts
EXCHANGE
Different part/tier, subject to availability and approval
REFUND
Only when above options are exhausted — rare, requires approval
Refund is considered ONLY when:
- •Replacement part is out of stock with no restock timeline
- •A second replacement also fails (repeat manufacturing defect)
- •RepairFully cancels the order (part unavailable, fraud detected)
- •Order is cancelled within 24-hour window (full refund)
Refund is NOT available for:
- •Change of mind or "no longer needed"
- •Incorrect device selection by the customer
- •Parts where device fault is the actual problem
- •Parts installed before testing (Tier 1 warranty void)
- •Orders rejected at delivery (RTO — logistics charges apply)
- •Warranty sticker/film tampered products
Refund Amounts & Deductions
Full refund (no deductions):
- •24-hour cancellation
- •RepairFully-initiated cancellation
- •Wrong item dispatched by RepairFully
Refund with deductions:
DEDUCTIONS APPLIED:
- −Forward shipping charges
- −Return shipping charges
- −Handling and re-inspection charges
- −Logistics charges where applicable
Refund Timeline
After approval:
- •UPI: 1-3 working days
- •Debit/credit cards: 5-7 working days
- •Net banking: 5-10 working days
Timelines depend on the bank/payment provider. RepairFully does not control bank-side processing delays.
No Store Wallet / Credits
RepairFully does not operate an e-wallet or store credit system. All refunds go to the original payment method. This prevents the "Maxbhi trap" of forcing customers to keep money locked in a platform wallet.
Frequently Asked Questions
No, unless replacement is not possible. Replacement is always the first resolution.
If RepairFully sent the wrong part, we replace it at no cost. If you selected the wrong device/part, replacement may be offered case-by-case but refund is not guaranteed.
Refund timelines depend on your bank. UPI is fastest (1-3 days). Card/net banking may take 5-10 working days.