Why we don’t accept COD
COD became the default in Indian ecommerce because online shopping trust was low. Pay when you see it. Reject if wrong. That instinct isn’t wrong — but the spare-parts category needs a different solution.
With COD, the delivery partner has no incentive to verify what’s in the box. They just deliver. If you reject, the package goes back to the warehouse — but the part has been handled, sometimes opened, and the supplier has already paid for the shipment.
Every rejected COD shipment that fails post-return verification eats margin we’d otherwise have to recover via price hikes that hurt every honest customer. Prepaid keeps that math clean.
The verification cost problem
Mobile spare parts have an unusual property: their value depends on verified compatibility. A "Galaxy A50 display" that ships to a Galaxy A50 is correct; the same part shipped to an A52 is useless. The economics of returns swing on this.
- Every batch we accept is logged with photo + invoice on intake
- Compatibility is verified before dispatch, not after the customer opens the box
- Rejection at workshop intake means full restock cost on us — not passed to the next customer
Prepaid lets us absorb that cost predictably. COD makes every order a coin flip on whether the customer accepts the package — and a single bad batch with high COD rejection rates can take weeks to recover from.
Payment methods we accept
All major prepaid digital methods, processed through secure third-party gateways. We don’t store card details, UPI IDs, or banking credentials.
- UPI — Google Pay, PhonePe, Paytm, BHIM, any UPI app. Fastest method; instant confirmation.
- Debit and credit cards — Visa, Mastercard, RuPay. Card details processed via gateway encryption.
- Net banking — All major banks supported.
We don’t operate a store wallet. All refunds (when they happen) go back to the original payment method, not into a platform balance you have to spend with us. See the Payments & Refunds Policy →
Our refund & return guarantee
Prepaid doesn’t reduce your rights. We replace what we failed to deliver correctly. Concrete windows, no fine print:
- Wrong part dispatched by RepairFully — free replacement, full refund of any logistics charges, no questions
- Group A parts (OLED / Premium / Original Grade displays + electrical) — 7-day QC testing window before installation
- Group B parts (Compatible LCD + non-electrical) — 30-day manufacturing-defect window even after install
- Out-of-stock replacement — refund to original method (rare; replacement attempted first per the replacement-first policy)
Full breakdown: Help: Returns & refunds → or the Return & Replacement Policy →
Payment FAQ
Is my payment secure?
All payments are processed through secure payment gateways with bank-grade encryption. RepairFully never stores your card details, UPI ID, or banking credentials.
What if my payment fails?
Order is confirmed only after successful payment. If the amount is debited but the order isn’t confirmed, the payment gateway reverses it automatically — typically within 3-5 working days.
How long do refunds take?
UPI: 1-3 working days. Debit/credit cards: 5-7 working days. Net banking: 5-10 working days. Timelines depend on your bank — we don’t control bank-side processing speed.
For payment-failure or refund delays, contact us on WhatsApp with your order ID. Full timeline reference: Payments & Refunds Policy →